This Privacy Policy (hereafter referred to as “This Policy”) outlines the manner in which Game Lounge Limited (C53144), a legal entity forming part of Game Lounge Group handles the information and personal data which You have provided to Us and which enables Us to be able to effectively manage the relationship which You have with Us.

This Policy applies to Our websites, applications, products and/or services that link to this policy or does not have a separate privacy policy (hereinafter referred to as Our services). This privacy policy is intended to give You a better understanding of the data We collect, the reason why We collect such data, the manner in which We process this data, the entities with whom We share the said personal data, and Your rights in relation to the collection, processing and sharing of such data and any other pertinent matter relating to privacy and security.

Any personal data You will provide or which We already hold will be processed in line with and in the manner set out in this Privacy Policy. Any and all information will be provided through any of the Game Lounge websites (“The Website”) or any other means that Game Lounge may make available from time to time.

By reading This Policy You understand and acknowledge that Your personal data may be processed in the manner set out in this policy. If You do not agree with the terms of this Privacy Policy please do not use the Website or otherwise provide Us with Your Personal Data.

Any references in this Policy to “Game Lounge”, “Us”, “We” or “Our” relate to the Data Controller, namely,  a Maltese Company bearing registration number C 53144 and having its registered address at Level 5, Spinola Park, Triq Mikiel Ang. Borg, St Julians, SPK 1000, Malta and which is the owner of the website

All processing of Personal Data performed by Game Lounge as envisaged in this Privacy Policy shall be carried out in line with:

–      The Maltese Data Protection Act (hereafter referred to as the “DPA” – Chapter 586 of the Laws of Malta) as well as any other subsidiary legislation issued under the DPA as may be amended from time to time; and

–      Regulation (EU) 2016/679 of The European  Parliament And of The Council of 27 April 2016  On The Protection of Natural Persons With Regard to The Processing of Personal Data And On The Free Movement of Such Data, And Repealing Directive 95/46/EC (General Data Protection  Regulation)” (hereinafter referred to as “the Regulation” or “GDPR”).

The DPA and the GDPR shall hereafter be collectively referred to as the “Data Protection Laws”.

Game Lounge determines the means and purposes of the processing of Personal Data and therefore acts as the “Data Controller” in terms of the applicable Data Protection Laws.  



“Cookies” means small set of data stored in the User’s device

The Data Controller

Game Lounge Limited C53144 of Spinola Parks Level 5 Triq Dun Mikiel Ang Borg St Julians, Malta forming part of the Game Lounge Group 

DPO contact Email: [email protected].

The Data Processor

“The Data Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

The Data Subject

“The Data Subject” is the natural person to whom the Personal Data refers.

Personal Data

“Personal Data” means any information that identifies You individually or relates to an identified or identifiable natural person.

Usage Data

“Usage Data” means information collected automatically through the website (or third-party services employed by Game Lounge), which can include: IP addresses, the various tie details per visit and the details about the path followed with special reference to the sequence of the pages visited and other parameters about the device operating system and/or User’s IT environment.


“User” the individual using OntarioCasinos who unless otherwise specified coincides with the Data Subject


Game Lounge stores Your Personal Data digitally on encrypted hard drives.


Personal Data held by Us is protected using the highest industry-standard security processes and systems. Our commitment to protecting personal data is not merely through quality and high standards but also through the best and most efficient application of the law. We are bound to only process personal data if such processing is based on a genuine and legitimate reason to do so on the basis of one of the legal grounds established in the GDPR.


Data Collected from You: Through your interactions with us and our Services, we gather various types of personal information about you, that maybe categorized as follows:

Analytical data: This encompass a range of information generated from your interactions with our Website.. This includes may your language preferences, geographic location, browser details, utilized campaigns, communication channels, device information and usage patterns. For online acquisition analytics, this may also involve tracking pages visited, clicks on postcards, and scroll depth. Some of this information is collected through cookies or similar tracking technologies – please refer to the “Cookies” section for more details

Marketing Communications Data: Encompasses your preferences regarding receiving marketing materials from us (whether you have opted in or out), along with your Contact and Registration Information.

Other Communication Data: Generated during interactions with us (via recorded calls, chats, emails, or SMS), which may include network communication data, the content of communications (including your intentions, interests, complaints, preferences), as well as internal communications and notes


We will only use your personal data when legally permitted. Typically, we will use your personal data in the following situations:

For research and development: We utilize the information we gather for our research and development activities, such as:

Adherence to Legal Obligations: We process your Personal Data as required to comply with relevant laws, respond to legitimate requests, and engage in legal proceedings, including addressing subpoenas or government inquiries.

Ensuring Compliance and Security: We use your Personal Data as necessary (a) protect our rights, privacy, safety, or property, as well as yours or others’; and (b) detect, investigate, and prevent fraudulent, harmful, unauthorized, unethical, or illegal activities.

Obtaining Your Approval: In certain regions, laws may necessitate that we obtain your consent to use your Personal Data for specific purposes, such as sending you promotional communications. If we ask for your approval, you can revoke it at any time by following the provided instructions or contacting us directly. If you have agreed to receive marketing messages from our third-party partners, you must contact those partners directly to withdraw your consent.

Generating Anonymous Data:   We may convert your Personal Data and that of others into anonymous data. This involves removing identifiable information, enabling us to use the anonymized data for legitimate business purposes


You may give Us personal data by:

In the following, We report the detailed set of data We ask you, mandatorily or optionally for each process you may be involved in.

Process NameMandatory personal dataOptional personal data
Subscribing to our newsletterEmail address, Usage data and cookies data, Age ConfirmationName, e-mail address, any personal data contained within the e-mail message, Usage data, and cookies data.
Subscribing to Promotion Contests/Campaigns Email address, Usage data and cookies data, Age ConfirmationNone
Contact Form Services
Name, e-mail address, any personal data that may be contained within the e-mail message, Usage data, and cookies data.Sensitive Personal Data which we do not request or need but you provide


We use Usage Data and Cookies to manage Our website and to make sure that content from Our website is presented in the most effective way for you and your device. For more information about cookies, please see our Cookie Policy.


Process NameLawful basis for processing
Contact form services (Contact Data)Legitimate interest (May include special category of data)
Marketing Communication (Marketing Contact Data)Consent
Promotional Contests /Giveaway/Competitions (Marketing Contact Data) Consent
Statistics and preference cookies Consent
Web Analytics (Analytic Data and Usage Data) Legitimate Interest (to develop our products and services within our business
Social Media Marketing (Contact Data)
Legitimate Interest (to promote and develop our website and business to enhance the relationship with you by targeted information or marketing).




A legitimate interest exists when We have a business or commercial reason upon which personal data will be processed. In such a case We undertake to protect any and all of Your personal data and the manner in which such data is processed and to ensure that such processing would not be unfair to You or Your interest.


Consent is not the only ground we may be permitted or obliged to rely on to process Your personal data. We will only process personal data on the basis of Your consent where we cannot or otherwise choose not to rely on any ulterior legal ground (such as compliance with a legal obligation or legitimate interest). Where we process Your personal data on the basis of Your consent, you shall have the right to withdraw your consent at any time and in the same manner as it had been previously provided by Yourself. In the case that You exercise Your right to withdraw consent, we would then determine whether we are able (or obliged) to process Your personal data on the basis of any other legal ground other than consent. If this is the case We will notify You accordingly. Any such withdrawal of Your consent will not invalidate any processing operations carried out prior to You have withdrawn Your consent.

For the avoidance of all doubt, We would like to point out that in those limited cases where We cannot or choose not to rely on another legal ground (for example, Our legitimate interests), We will process Your Personal Data on the basis of Your consent. 

In those cases where We process on the basis of Your consent (which We will never presume but which We shall have obtained in a clear and manifest manner from You), YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT AT ANY TIME and this, in the same manner as You shall have provided it to Us. 

Should You exercise Your right to withdraw Your consent at any time (by writing to Us at the physical or email address below), We will determine whether at that stage an alternative legal basis exists for processing Your Personal Data (for example, on the basis of a legal obligation to which We are subject) where We would be legally authorized (or even obliged) to process Your Personal Data without needing Your consent and if so, notify You accordingly. 

When We ask for such Personal Data, You may always decline, however, should You decline to provide Us with the necessary data that We require to provide requested services, We may not necessarily be able to provide You with such services (especially if consent is the only legal ground that is available to Us). 

Just to clarify, consent is not the only ground that permits Us to process Your Personal Data. In the last preceding section above We pointed out the various grounds that We rely on when processing Your Personal Data for specific purposes. 


We may be required to use and retain personal information for; loss prevention; and to protect Our rights, privacy, safety, or property, or those of other persons in accordance with Our legitimate interests.


We share your personal data with third-party suppliers to provide you with the best service.

3rd PartyServicePlaceData
Google Ireland LimitedGoogle Analytics: track and examine the use of ( Google Tag Manager: tag management services; Google drive: save and manage backupsIrelandCookies, Usage of Data
Xtremepush is a multi-channel analytics and engagement marketplace that we use for analytics purposes, to fill out web forms, to enable web push notifications, and for marketing purposes.

Cookies and Marketing
Amazon Web Services, Inc.Hosting and backend service providedGermanyAll Data Collected


We may share your personal data within the Game Lounge Group for the following purposes: 

  1. To administer Offers and Promotion;
  2. Assess and analyse marketing strategies and trends and market research and training;
  3. Respond to your access requests and answer your GDPR-related questions;
  4. When we believe, in good faith, that sharing your personal information is necessary to defend your rights, your safety of others, to investigate fraud or to comply with government requests;
  5. To provide you with secure access and maintenance of our Website;
  6. To establish, exercise and defend our legal rights;
  7. To fulfill our legal obligations to regulatory authorities, inaddition to fulfilling our obligations under applicable laws and relevant authorities in other jurisdictions;
  8. Investigation, prevention and prosection of offences;
  9. To provide customer support and reposnd to questions and complaints;

Details on the categories of recipients of the personal data may include:

Corporate restructuring: We may share your Personal Data with third parties including our Group of Companies to assist with our business operations or to whom we may choose to sell, transfer or merge parts of the business, our assets or operations or as a result of restructuring. Additionally, if we undergo a merger, acquisition, or sale, personal information is typically included in such transactions.  Similarly, if we acquire or merge with another business, your Personal Data may be used by the new owners in accordance with the terms outlined in this privacy notice. In such cases, you may be notified via email and/or through an update on our website, or according to applicable guidelines, rules, or regulations. We have, or will establish, contractual agreements with all these companies to ensure that your personal data remains confidential, is safeguarded with appropriate security measures, and is not used by these companies for their own purposes.


Without prejudice to anything else contained in this Privacy Policy, personal data relating to You may be shared with authorized third parties located in or outside of the EU/EEA where such disclosures are permitted or required pursuant to Data Protection Laws and/or any other applicable legislation. These authorized third parties may include but are not limited to entities within Game Lounge Group, other third parties and organizations such as law enforcement agencies, collaborating accounting and auditing firms, regulators, relevant authorities and digital marketing providers. We may also share such personal data with organisations who have introduced You to Us, third parties which whom You have asked Us or permitted Us to share Your data with or any other third party which We must necessarily share Your personal data with so as to be able to provide the products and/or services which You have requested. The personal data shared will depend on the product/s and or service/s You choose to use.

When any such personal data has to be transferred outside of the EEA – European Economic Area, We ensure that all the necessary and appropriate safeguards are in place. We may also disclose personal information to other companies within associated or subsidiary companies and to business partners, or successors in title to Our business. The manner in which data transfer outside the EEA is handled is detailed below. Your Personal Data will never be shared with third parties for their marketing purposes (unless You give Your consent thereto).


You will be aware that data sent via the Internet may be transmitted across international borders even where the sender and receiver of information are located in the same country. We cannot be held responsible for anything done or omitted to be done by You or any third party in connection with any Personal Data prior to Our receiving it including but not limited to any transfers of Personal Data from You to Us via a country having a lower level of data protection than that in place in the European Union, and this, by any technological means whatsoever (for example, WhatsApp, Skype, Dropbox etc.).

Moreover, We shall accept no responsibility or liability whatsoever for the security of Your data while in transit through the internet unless Our responsibility results explicitly from a law having an effect in Malta.


All reasonable efforts are made to keep any Personal Data We may hold about You up-to-date and as accurate as possible. You can check the information that We hold about You at any time by contacting Us in the manner explained below. If You find any inaccuracies, We will correct them and where required, delete them as necessary. Please see below for a detailed list of Your legal rights in terms of any applicable data protection law.


Links that We provide to third-party websites are clearly marked and We are not in any way whatsoever responsible for (nor can We be deemed to endorse in any way) the content of such websites (including any applicable privacy policies or data processing operations of any kind). We suggest that You should read the privacy policies of any such third-party websites.


We may occasionally offer you the opportunity to participate in competitions or surveys on our website. If you choose to participate, we may request certain personal information. Participation in these surveys or competitions is entirely voluntary, and it is your decision whether to provide the requested personal information.


Announcements and messages may be related to specific promotions. For more details, please refer to our terms and conditions or promotion contest-specific terms and conditions. If you wish to complain or reduce the amount of information disclosed, please contact us at [email protected]


Your personal data will only be transferred outside of the EEA or any other non-EEA country which has been deemed by the European Commission to offer an adequate level of protection (also referred to as “white-listed countries” – listed here in the following circumstances: When You have expressly consented Us to do so; when it is necessary to constitute or execute a contract entered between You and Game Lounge; or to be compliant and in line with any and all legal obligations or duties.

In the event that personal data is transferred outside of the EEA, within Game Lounge or to any of Game Lounge’s business partners, We ensure to implement all appropriate safeguards to ensure that the same protection is afforded and the same standards are applied as would be within the EEA. You are entitled to receive a copy of such safeguards by contacting Us at the address below.

Contracts containing the EU Standard Contractual Clauses (EU Model Clauses) will be used which require the entity receiving the personal data to use the same standards as they would be subject to within the EEA.


Game Lounge undertakes to assist You in the best way possible should You choose to exercise any of Your rights with respect to Your personal data. In certain cases, We might need to verify Your identity prior to acceding to Your request to exercise any relevant right.

We may employ a comparison tool on our website to enhance your user experience. When you choose to compare casinos by clicking on them, we utilize a comparison functionality that stores certain data in the sessionStorage feature of your web browser. We do not process any personal data through this comparison tool. Additionally, we store the visual state of the comparison toolbar, which indicates whether it is ‘open,’ ‘closed,’ or ‘minimized.’ This state information allows us to maintain the preferred view of the toolbar for your subsequent visits.


Any personal data held by Us for service notifications will be kept by Us until such time that you notify Us that you no longer wish to receive this data. Should you need further information about the retention periods please contact us at [email protected]. Once your personal data is no longer needed, we will either securely delete or anonymize it. Generally, we will retain your personal data for a maximum of ten years for legitimate business. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.There are some exceptions to this retention period:


When you exercise your rights by contacting us, we may need to ask for specific information to verify your identity and confirm your right to access your personal data (or to exercise any other rights you have). This is a security measure designed to prevent unauthorized disclosure of personal data. Additionally, we may reach out to you for additional information related to your request in order to expedite our response. 


The Data Controller is operating its business also under other brands and trademarks. For the purpose of the exercise of your rights as provided above, and for the purpose of clarity and legibility of our reply, we will initially comply with the requests with respect to data processed under the brand from where the request is originating. Should you wish your requests to be complied with respect to all of the brands with respect to which the Data Controller operates its business, please make sure to flag this in your request.


We aim to respond to all valid requests within one month (unless a shorter timeframe is mandated by law). If your request is particularly complex or if there are multiple requests, it may occasionally take us longer than a month to respond. If this occurs, we will notify you and keep you informed of the progress.


You have the option to submit complaints to the relevant Data Protection Supervisory Authority. Given that our primary EU establishment is situated in Malta, the Maltese Information and Data Protection Commissioner (IDPC) serves as our Lead Supervisory Authority. We request that you first try to resolve any concerns with us directly, although you retain the right to contact the competent authority at any time, as previously mentioned.


Our site uses cookies. For more information on what cookies are, which cookies we use, how and why we use them, and how you can control which cookies are placed, please read our Cookies Policy.


If You have any questions/ comments about privacy or should You wish to exercise any of Your individual rights, please contact our DPO at: [email protected] or by writing to the address above.


We reserve the right, at Our complete discretion, to change, modify, add and/or remove portions of this Privacy Policy at any time. You shall be, in advance, informed by Us of any material changes made to this Privacy Policy (as well as other terms and conditions relevant to the Site).

Casino Site Manager
Taylor is the Casino Site Manager for OntarioCasinos and oversees the functionality and performance of the site. She has worked in the iGaming industry for 5+ years as a writer and manager, specializing in the North American markets. When she isn’t working, you can find her at the park with her 4-legged best friend, Nala.

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