PlayOLG Casino

How is the original gaming site getting on in a competitive market?

Check out what PlayOLG Casino delivers in terms of games and entertainment. Plus, find out what support they provide and how to sign up and start playing.

84
Rating
Popularity

Reliable casino with a growing online casino game library.

85/100 Reviewed by ontariocasinos.com

Read the terms and conditions at OLG by clicking the link in our review.

80/100 Reviewed by ontariocasinos.com

Easy to navigate site.

80/100 Reviewed by ontariocasinos.com

24/7 live chat and bilingual site.

85/100 Reviewed by ontariocasinos.com

Summary

OLG Casino creates a safe and fair environment for playing top-quality casino games. The casino doesn’t list any minimum limits for transactions, making it accessible to all levels of players. Although every category is covered, some game sections are more limited than other casinos. Customer support is available at any time of day, though, and the team is helpful. It would be brilliant to see a few more payment options listed.
24/7 customer support
Truly committed to responsible gambling
Growing game library
Host to top games
Some game categories are limited
Short list of payment options

Details

Name
PlayOLG Casino
Launched
2022
Licenses
Alcohol and Gaming Commission of Ontario
Loyalty Program
No

Casino Features

Mobile app,

Game Offerings

Game Types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows

Providers

Payment

Payment Options

Bank Transfer Bank Transfer
Interac Interac
MasterCard MasterCard
MasterCard Debit MasterCard Debit
Visa Visa
Visa Debit Visa Debit

Deposit

Minimum Deposit
$15

Customer Service

Telephone

Telephone Support
Telephone Number
1-855-978-7529

Email

Email Support
Email address

Live Chat

Live Chat Support

PlayOLG Casino Review

OLG Logo Ontario
Check out new casino sites in Ontario

OLG, or PlayOLG as it once was, used to have a monopoly on gaming in the province. Now that the market’s opened up to new operators, it’s time to check back in and see what to expect from this government-run casino. Let’s find out what this online casino offers in this review. 

What You’ll Learn in This PlayOLG Casino Review

We take a look at casinos from every angle to get a comprehensive view of the experience they provide. We’ve thoroughly explored to help you understand the following points about PlayOLG.

  1. Licences
  2. Registration process
  3. Payment methods and how to deposit
  4. The depth and quality of the game catalogue
  5. How to withdraw
  6. Mobile Casino
  7. Customer support and resolving issues

PlayOLG Casino Licensing, Safety and Trustworthiness

For us to recommend an Ontario casino, it has to have a licence and be a reliable place to play. As a government-run site, we felt PlayOLG would tick those boxes, but we still did our homework. 

PlayOLG – Licences

How To Know If PlayOLG Is Safe

As a government-run site, PlayOLG Casino is run by the rules that it sets for safe casino play. It meets high standards in the following areas.

  1. Policies and procedures in place
  2. Security and encryption technology to protect data
  3. Commitment to fair play 

The website footer of PlayOLG contains all the information you need to feel assured that it’s a safe site. The terms and policies that you find there are set out in clear language that’s easy to understand.

Setting The Benchmark For Safety – PlayOLG

The casino not only operates in a secure and legal way, but it makes it very clear how it does so through its FAQs, terms, and policies. It’s a licensed, government-run site that sets the standards for security.

Responsible Gambling at PlayOLG

The dedicated responsible gambling page at PlayOLG casino includes a virtual resource on all aspects of responsible gambling. From understanding how games work and taking a break for a short or longer period to set limits and gambling support helplines, players are informed and protected. 

In Safe Hands

PlayOLG Casino is firm in its commitment to responsible gambling. It’s clear from the prominence of the information, the language it uses and the tools it provides, that safe and fun play is paramount.

How To Register At PlayOLG

The registration process at PlayOLG Casino is a little long. However, once you’ve provided all the required information, you’ll be set up to have some fun. Each page includes clear instructions for what to enter in each required field.

OLG Registration Ontario

Documents and Information You’ll Need in Ontario for PlayOLG

Alongside ensuring that the PlayOLG site is able to detect your location in Ontario, you’ll need to have your personal details handy, such as your address, date of birth, and phone number, to register. You’ll also need to upload three or more of the following documents for verification and withdrawal:

  1. Ontario Driver’s Licence
  2. Canadian Passport
  3. Birth Certificate
  4. Utility bill from last two months
  5. Bank’s name
  6. Bank transit number
  7. Bank account number
  8. Bank statement with your name, address, and account number
  9. Void cheque
  10. Cleared cheque

Thorough But Slow

The registration process at PlayOLG Casino takes some time to complete. There aren’t any confusing aspects, but each page requires a little time and attention to fill out. 

PlayOLG Casino Payment Methods

There isn’t an extensive list of payment methods available at PlayOLG casino. On the other hand, they offer a list of payment methods that are all well-known and trusted options, so that’s a wonderful bonus. Players are encouraged to set their own deposit limits via the site’s Playsmart tools.

Payment MethodMin DepositMax WithdrawalAverage Deposit TimeAverage Withdrawal Time
Visa (debit and credit)Can be set by playerN/AInstantN/A
MasterCard (debit and credit)Can be set by playerN/AInstantN/A
InteracCan be set by playerN/AInstantN/A
Electronic Funds TransferN/ANot statedN/A3-5 business days

A Limited List of Trusted Providers at PlayOLG

With only one withdrawal option and three available deposit methods, there isn’t a lot of choices at PlayOLG. However, most people will already have access to these methods, so safe and convenient transactions are within reach.

Games To Play At PlayOLG Casino

PlayOLG casino divides its games into categories to help you browse the popular titles available. As well as the search function and category tabs, you’ll see filters for themes, features, and providers. Here’s what they offer!

Exclusive Games in Ontario

PlayOLG Casino offers some exclusive games that you won’t find elsewhere, such as Powerbucks Wheel of Fortune Hawaiian Getaway, Mega Jackpots Elephant King and Mega Jackpots Cleopatra

You can also explore some of the hottest branded slots, such as Bill and Ted’s Excellent Adventure, The Goonies and Beetlejuice Megaways

PlayOLG Slots in Ontario

PlayOLG has an amazing range of slots, with many well-known and popular titles featured in the catalogue. Since you can filter by theme, it’s easy to view the classic, Asian, movies and TV, nature, adventure, Egypt and Greece and fantasy slots.  

Eye of Horus Megaways is a firm favourite due to its detailed graphics and expanding wilds. If you’re familiar with those symbols, you might want to try the new Eye of Horus The Golden Tablet Jackpot Royale variant.

OLG Slots Ontario

Another fantastic bonus is that the jackpot section is particularly well-stocked with smaller prizes, traditional jackpots, and large progressive prize pools. Options like Powerbucks Wheel of Fortune Shimmering Sapphire and Powerbucks Arctic Gems are worth checking out.

New titles are regularly added to the library. If you like multiple paylines, we recommend exploring the many Megaways titles, such as Invaders Megaways, Monopoly Megaways and Mighty Griffin Megaways.  

Live Dealer Tables at PlayOLG Casino

OLG Live Casino Ontario

Although the live casino only features a handful of live dealer tables, the classics are covered. There’s a traditional blackjack table and an Infinite Blackjack variant. For roulette, you can choose the traditional game or play Auto Roulette for the live feeling without the interaction. 

There’s also baccarat and Ultimate Texas Hold’Em Poker. Alternatively, you can visit the Live Casino Lobby to see which tables are available.   

Game Shows at PlayOLG Casino

OLG Game Shows Ontario

You only have three game shows to explore at this casino, but fortunately, they are some of the best. We recommend playing Crazy Time, Dream Wheeler and Gonzo’s Treasure Hunt Live to find out which is your favourite. 

Game Providers in Ontario

The live casino games are supplied by Evolution Gaming, a company renowned for its live dealer titles. Elsewhere in the casino, you’ll find slots from a range of providers. They include IGT, Blueprint Gaming, NetEnt and Red Tiger Gaming. You’ll also find multiple exclusive games in the instant win section, alongside titles from Blueprint Gaming.

Excellent Variety, But More Options Needed

We’re pleased to see the vast array of slots at this casino. What also impressed us is that almost all game categories are covered, from craps and Megaways to live roulette. However, we’d love to see more live casino and game show options in the future.

Withdraw Your Money From PlayOLG

You need to connect your bank account to the casino to complete a withdrawal via Electronic Funds Transfer (EFT). For that reason, it’s essential to verify your bank account first. 

Step-By-Step Guide: How To Withdraw from PlayOLG Casino

  1. Verify your bank account by supplying the bank name, account number and transit number and uploading a bank statement or copy of a voided cheque.
  2. Wait up to five days for your verification to be confirmed.
  3. Visit the cashier to withdraw.
  4. Enter the required amount and confirm.

Crucial Withdrawal Terms

PlayOLG Casino has detailed tutorials and information on its banking pages, although you won’t find withdrawal limits mentioned there, as players can use Playsmart tools to help manage their accounts. 

Some key points to note, though, are that you can only make one withdrawal request per day. You can check your transaction history to see the status; if it hasn’t already been processed, you can cancel the request and change the amount.

The casino works with all major Canadian banks, including Royal Bank of Canada, Toronto-Dominion Bank and Canadian Imperial Bank of Commerce.

An Initial Effort Saves Time Later

At first glance, the withdrawal process seems a little complex and time-consuming. However, once you’ve verified your bank account, only one withdrawal option exists. It makes each cashout straightforward later on.

PlayOLG Mobile Casino

PlayOLG Casino has its designated mobile casino app that is full of exciting features, including access to leading online casino slots, table games and more! Players in Ontario can download this App on either iOS or Android devices.

Customer Support at PlayOLG

The casino has one of the most extensive FAQ pages around, with detailed answers to all kinds of questions. If you can’t find the answer to your question there, you can reach out via live chat or on the toll-free helpline. The team responds fairly quickly and is polite and helpful.

ContactAverage Answer Time
email[email protected]24 hours
phone1-855-978-7529 (8 am to 12 am)8 minutes
live chatAvailable from the site 24/7Three minutes
Twitter @OLG_CA24 hours
Facebook @olg.caFive hours

Support is provided in English and French. You can fill out the web form to help get your query to the right department. Otherwise, the help centre with tutorials and FAQs is a fantastic starting point.

Comprehensive Answers and Fast Solutions

Customer support at PlayOLG Casino sets a high standard. Players certainly aren’t left in the dark about what to do when depositing, withdrawing or if they have an issue.

Awards and Recognitions for PlayOLG Casino

PlayOLG Casino’s efforts have been noticed by the industry, and the awards confirm what we already know about this operator.

  • Best Overall Responsible Gaming Program 2018  (worldwide) – World Lottery Association
  • Best Overall Responsible Gaming Program 2014  (worldwide) – World Lottery Association

The Original Gambling Site Sets A High Bar

There are plenty of aspects that PlayOLG Casino gets right. We’d go as far as to say it’s the model casino regarding responsible gambling, safety and procedures and customer support. 

Though the processes are longer than others, they’re well-explained and save you time later. One area that could use some attention is expanding the live casino and game show selection.

Casinos To Try If You Like PlayOLG

Frequently Asked Questions

PlayOLG is the only online casino in Ontario, government-run. It boasts a safe and fair gaming experience, so players have nothing to worry about while playing at OLG.
Withdrawals from PlayOLG take about 3-5 business days to hit your account. There’s only one withdrawal option which is Electronic Funds Transfer.
Yes, players located within Ontario, can play for real money at PlayOLG or for free. Once you have created an account and verified it through OLG, you'll have access to a variety of real money games, and more.
Absolutely! PlayOLG has a mobile-compatible app available on both iOS and Android devices. The selection of games might not be as large as what you'd see on the OLG desktop site, but you'll still find a variety of player favourites.
Author
Casino Content Writer
Kayleigh is a casino content writer for the Canadian market. Before working on this market, Kayleigh was writing for the general US market and further specialised in the Pennsylvania market. Now, she brings her knowledge and experience to the Ontario market! She’s been working as a writing professional for the last decade, and she’s dedicated to bringing you practical tips, right at your fingertips.

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